Maintenance & Support
The management’s top priority is running the business and serving customers. The last thing you need to worry about is network and system downtime. Syntellect’s maintenance and support services aims to keep your network systems in good working condition while keeping downtime at the lowest possible so that you can focus on management planning and user support.
Our suite of maintenance services available are:
Hardware Maintenance
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Attributes |
Standard On-Site |
Premium On-Site |
Customized Support |
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Coverage |
8 hrs x 5 days x 4 hrs |
24 hrs x 7 days x 4 hrs |
Flexible |
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Incident / Fault Report (for non-critical errors) |
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Hardware Replacement |
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Telephone Support for Remote Problem Resolution |
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Email Support for General Purpose Issues |
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Preventive and Remedial Service (quarterly) |
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Emergency Hot-Line Support (for critical errors) |
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Software Maintenance
|
Attributes |
Standard On-Site |
Premium On-Site |
Customized Support |
|
Coverage |
8 hrs x 5 days x 4 hrs |
24 hrs x 7 days x 4 hrs |
Flexible |
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Incident / Fault Report (for non-critical errors) |
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Version Upgrade / Software Fixes & Patches |
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Telephone Support for Remote Problem Resolution |
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Email Support for General Purpose Issues |
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Preventive and Remedial Service Options (quarterly) |
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Emergency Hot-Line Support (for critical errors) |
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Help Desk Support
|
Attributes |
Standard On-Site |
Premium On-Site |
Customized Support |
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Coverage |
8 hrs x 5 days x 4 hrs |
24 hrs x 7 days x 4 hrs |
Flexible |
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Provide On-site or Off-site Personnel |
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Perform Day to Day IT Operations |
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Perform End-User Support |
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Assist in IT Project Roll-Out |
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Customized Help Desk Support Package Available |
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